Wild Loom
Isla Bag
Shipping & Returns
Shipping:
New Zealand (1-3 working days)
Orders under $150 - $7
Orders Over $150 - FREE
International
Varies by Location. Please click here for more information.
Returns
Clearance items discounted over 25% cannot be returned or exchanged.
If a product is faulty or damaged, please return it to us in the original packaging and we will replace it or issue you with a credit.
Made to Order Items
Production and delivery times for made-to-order items typically range from 6 to 12 weeks, depending on the availability of the style, the progress of production, and the standard production time frame. Generally, our standing production time from scratch is 12 weeks.
If you require your item sooner, please don’t hesitate to contact us. We will do our best to accommodate your request.
Ring Sizing Options
Ava Rose Jewellery provides complimentary ring sizing for Engagement and Diamond ring purchases. If uncertain about the correct size, we can assist you in selecting an initial size, with the option for later alterations. In certain instances, remaking the item may be necessary, a process that may take several weeks. We are available to guide you on the best options before making a purchase.
Please note: All sale items are excluded from complimentary resizing services.
Free Shipping Over $150*
We offer FREE shipping on all orders over $150 within New Zealand. For more information on our shipping costs, and dispatch/delivery times, please keep reading. If you have any further questions, please refer to our FAQ or alternatively, please don’t hesitate to get in touch with us.
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Within New Zealand
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International
How will my order be sent?
All New Zealand orders are sent by Track and Trace with Courier Post. Your order can be delivered to either your home or work address (includes Rural Delivery). All packages require a signature on delivery, (this does not apply to Rural Delivery). If nobody is at home when the courier attempts to deliver the item(s), a card will be left for you to contact the courier depot to organise a more convenient delivery time.
When will my order be sent?
Once payment has been received, and provided no additional security checks are required, your order will be dispatched within 3 working days.
During busy periods this time frame may increase. If delivery cannot be made to your address for reasons beyond Ava Rose Jewellery's control we will inform you as soon as possible and refund (or credit you) for any sum that has been paid by you or debited from your credit card for delivery.
We will automatically email you with a tracking number once your order has been dispatched to confirm it is on the way.
How long will delivery take?
Courier Post normally delivers within 1-2 business days (a business day is any day other than a weekend or public holiday). If you have not received your delivery within 4 business days, you should contact Courier Post with the tracking number supplied to you.
Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, Ava Rose Jewellery will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this case, Ava Rose Jewellery will inform you as soon as possible.
How will my order be sent?
All international orders are shipped via NZ Post Express Courier.
When will my order be sent?
Once payment has been received, and provided no additional security checks are required, your order will be dispatched within 3 working days. We will email you once we have dispatched your order to confirm it is on the way.
How long will delivery take?
For overseas customers, delivery could take up to 14 business days depending on your country (a business day is any day other than a weekend or public holiday). The item(s) will be delivered to the address provided during the placement of the order.
Import Duties and Taxes
Import duties and taxes are not included in the item price or the delivery cost. These charges are the Buyer's responsibility. Please check with your country's customs office to determine what additional costs apply, if any, prior to making your purchase.
GST (NZ Goods and Services Tax)
All prices displayed on the Ava Rose Jewellery website include a 15% Goods and Service Tax.
Returns & Exchanges
Online Purchases
All sales made online are final sale. All full-price and discounted items are non-refundable and non-exchangeable. Please choose carefully.Change of mind for purchases made in store
All sales made online are final sale. All full-price and discounted items are non-refundable and non-exchangeable.
Please choose carefully.
Sale Items
Sale items purchased in store cannot be returned or exchanged due to change of mind. This is due to sale stock being limited and you have had the opportunity to view the item in store before purchasing.
Questions? Ask Our Team
If you have any questions around this product please don’t hesitate to get in touch with someone from our team. We are always available to help. Alternatively, you can always book an appointment to come in store and talk to one of our team members face to face.
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Ask a Question
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Book an Appointment